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Concerned About Unexpected Downtime?

Plan ahead for fewer disruptions and greater productivity

Keep your lab running smoothly with an Agilent CrossLab service plan

There’s never a good time for unplanned instrument downtime. That’s why Agilent CrossLab service plans are so important. They help you:

  • Get your lab back in business quickly. You can choose priority or preferred response times, and we have the right parts available 96% of the time.*
  • Minimize return visits. CrossLab engineers fix 85% of problems during their first visit.*
  • Keep repair costs in check. Travel, labor, and parts for repairs are all included.
  • Eliminate surprises. Preventive maintenance coverage—available with CrossLab Silver and Gold service plans—can reduce unexpected downtime by 24%.*

You can also take advantage of on-demand preventive maintenance whether you have a plan or not.

*Based on a five-year study of more than 38,000 service calls on Agilent and non-Agilent instruments, conducted by an independent actuarial firm.

Service plans for every need and budget

The following Agilent CrossLab service plans are available for all major spectroscopy, LC, GC, and MS models, regardless of manufacturer.

Quick-reference table for all Agilent CrossLab service plans and multivendor instrument support

Need quick, reliable service? We have more than 1,850 field service engineers located around the world.

What sets CrossLab services apart?

  • Our engineers have an average of 10 years of instrument repair experience
  • 96% of parts available right away
  • Millions of parts accessible at our worldwide logistics centers
  • 85% of repairs fixed on the first visit
  • 30,000 technical training days
  • More than 1,850 field service engineers worldwide
  • 50+ technology platforms covered

Customize the support your lab needs to avoid expensive repairs and downtime.

The Agilent Service Guarantee

If we cannot fix an instrument covered by an Agilent service plan—regardless of manufacturer—we’ll replace it with an Agilent equivalent instrument free.

To learn more about Agilent CrossLab service plans, submit this form.

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